WBAC — WBAC Outbound AI Voice Agent

The Challenge

WBAC needed to contact thousands of potential vehicle sellers daily to negotiate and schedule appraisals. Using human agents was expensive, difficult to scale during traffic peaks, and resulted in inconsistent conversion rates due to fatigue and script deviation.

The Solution

We deployed a fully autonomous AI outbound voice agent integrated directly with their CRM. The agent handles the initial outreach, qualifying the seller, answering common questions about the process, and pushing the high-intent appointments directly into the booking system without any human intervention.

The Results

The deployment took under 3 weeks from POC to production. AI agents now run a 90/10 split with human agents, handling the vast majority of volume.

• ▸$1M+ gross profit impact.
• ▸29% relative lift in call-to-appointment conversion.
• ▸Zero scalability limits during marketing peaks.

>"The AI agent sounds so natural that most customers never realize they aren't speaking to a human. It's completely transformed our unit economics."